The questions parents ask,
answered before you ask.
Fees, leave, pick-up, holidays — these should not need explaining after something has gone wrong. They are all here, and we are happy to talk them through.
Communication · enrolment · FAQHow we keep in touch.
You should not have to chase us for news. What needs saying, we say on a rhythm.
Daily sign-out note
Two sentences from the teacher at pick-up: how the afternoon went and what was finished.
Weekly learning report
Sent on Friday with homework, mastery, mistakes and a written comment.
Monthly newsletter
Holiday dates, course changes and simple things to try at home — in one read.
Termly meeting
A face-to-face review of the term's progress, and next term's goals set together.
Four steps to a place.
From first enquiry to first day usually takes one to two weeks.
Enquire
Message or call with your child's level and what you need. We will tell you honestly whether we are the right fit.
Visit
Book a time to see the centre and speak with the teacher who would be responsible for your child.
Trial and assessment
A trial session and a short assessment, so we can place your child in the right group and slot.
Enrol
Confirm the programme mix and fees, sign the agreement, and we open a learning record.
Leave, pick-up and holidays
These are the details that catch families out at the last minute. Written down plainly, everyone's day is easier.
- Leave: tell us on WhatsApp in the morning; unused care days can be made up or carried forward
- Pick-up: authorised collectors are registered; temporary changes need advance notice and ID
- Holidays: full-day care and themed camps during school holidays, first come, first served
- Health: a child with a fever or a contagious illness stays home until recovered
Frequently asked.
If your question is not here, WhatsApp +65 8099 7208 and we will answer it directly.
How are fees calculated?
Billed monthly. Fees include daily homework supervision, scheduled subject tuition, lunch and snacks, and the weekly report. The amount depends on level and programme mix — message us for the current fee sheet.
Can we join tuition only?
Yes. Subject tuition can be taken without student care, in the afternoon and early-evening slots. If your child is already with us for care, tuition slots are built into the same afternoon, with no extra trip.
How do we handle absences?
A WhatsApp on the morning itself is enough. Unused care days can be made up or carried forward under centre policy; for extended medical leave, please send the medical certificate and we will help arrange make-ups.
Is school pick-up available?
We collect from selected schools. Ask us for the current list and route. A teacher accompanies the children, and every child is signed in on arrival.
Is the centre open during school holidays?
Yes. Holidays run full-day care from 8:30am to 7:00pm with themed camps covering science, coding, reading and outings. Places are limited, so book early.
Can my child try a session first?
We can arrange a trial session and a short learning assessment, so your child can meet the teacher and the room before you decide. Please book ahead so we can place them with the right group.
Still have a question?
Tell us about your child and we will give you a straight answer, not a brochure.